FAQ
Frequently Asked Questions


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Accounts & Billing
How do I purchase your software?
To purchase access to our software using your credit or debit card, please click here.
Can I use one subscription to prepare for multiple assessments?
Yes, purchasing just one subscription enables you to prepare for over one-hundred different assessments at airlines and flying schools.
Do I need to buy a subscription for each device?
Unlike a well-known competitor, we do not require a customer to buy a subscription for each device.

One subscription may be used on multiple devices, e.g. on a laptop, tablet and smartphone.
Am I purchasing a recurring subscription?
No, when purchasing access to our software you are not purchasing a recurring subscription.

Access to our software is provided for a fixed duration, i.e. 1 week, 1 month or 3 months.
Can I subscribe for a period longer than 3 months in duration?
Should you require to use our preparation software for a period longer than 3 months, you may renew your subscription prior to expiry to increase your duration of access to our software.

A customer may extend their subscription by up to three months, and may benefit from reduced price renewal costs.

To learn about our reduced price renewal costs, please click here.
What payment methods do you accept?
We accept payment using credit or debit card.

Accepted card providers include Visa, Mastercard, American Express, Diners Club International, JCB and UnionPay.
How do you process payments?
We use Stripe, an online payment merchant, to securely process payments within our website.

This method of collecting payment permits a customer to establish an account during payment and subsequently enables the customer to gain instant access to our software following completion of payment.

If you have questions regarding how we process payments, we would encourage you to contact us.
If I'm unhappy with my purchase, can I obtain a refund?
We’re eager to ensure that all clients benefit from our software, and typically seek to work closely and efficaciously with clients to resolve any issues that may occur during the period in which they access our software.

If a client becomes unhappy with their purchase of our preparation software, we would advise them to speak with us as soon as possible.

In many instances, we will attempt to remedy the issue that the client is experiencing or to provide further guidance on how to make the most out of our software, however, if the issue is not able to be remedied, the client may be offered a partial or full refund, subject to their circumstances.

For further information on our Refund Policy, please click here.
Do you offer discounts?
We provide a 20% referral discount that enables existing customers to refer a colleague or friend to our software.

Existing clients may find this referral discount by visiting their Account Management page and clicking Refer Colleague/Friend.
What happens when my subscription expires?
When your subscription expires at the end of your chosen access duration (i.e. 1 week, 1 month or 3 months), your access to our software will be revoked.

However, your account will remain active, enabling you to benefit from reduced price renewal costs should you require use of our preparation software in the future.

To learn about our reduced price renewal costs, please click here.
If I have an existing account, how much would it cost to extend my subscription?
If you have an existing account with us, it is possible to benefit from Reduced Price Renewal Costs.

To learn more about these costs, please login to your account and navigate to your Account Management page.

Alternatively, if you are a new customer, please click here.


Software & Hardware
How does your software work?
Our preparation software permits aspiring and experienced pilot candidates to prepare for their computerised pilot aptitude tests.

This software, which is accessed using a web browser and requires no installation, provides a collection of over one hundred different programs to effectively aid preparation for contemporary computerised pilot aptitude tests such as COMPASS, Advanced COMPASS, PILAPT, DLR, Aon/Cut-e and ADAPT, as well as other methods of assessment, i.e. TalentQ, SHL and TestAir360.

Additionally, the software incorporates a variety of features which enable pilot candidates, of all experience levels, to familiarise themselves with the methods, mechanisms and environments of assessment, providing guidance and feedback where applicable.

To learn more about the features of this software, please click here.
Is your software suitable for my preparation?
Our preparation software is arguably the most comprehensive and effective tool to aid in preparation for a computerised pilot aptitude test at an airline, flying school or for a cadet scheme, providing guidance for over one hundred different assessments and a suite of features to ensure that a customer may maximise their preparation.

To learn more about the suitability of our software for your preparation, we would encourage you to read through our visit our Features page or to contact us.
Do I need to download or install your software?
Our software is not required to be downloaded or installed on any device to obtain full functionality.
Will my computer be able to run your software?
It's likely that your computer will be able to run our software without experiencing any difficulties.

During development of this preparation software, we have sought to test the capabilities and operation of functionality on a wide variety of differing devices, to ensure the utmost compatibility.

Note: To make use of all available activities and features within our software, a device with a minimum screen size of 1024 x 768 pixels should be used, i.e. an Apple iPad in landscape orientation.

If you have questions about your device compatibility, we would encourage you to contact us.
Which web browser do you recommend that I use for your software?
We would recommend the Google Chrome web browser to be used when running our software.

This web browser may be downloaded and installed free of charge by clicking here.
Can I use your software on my tablet or smartphone?
Yes, it is possible to use our software on both your tablet and smartphone.

A tablet, such as an Apple iPad, may be used in either landscape or portrait orientation to access all features of our software.

A smartphone, such as an Apple iPhone or Android device, may be used to access a limited selection of features within our software.

In any instance, we would encourage a customer to use our software on a laptop or desktop computer given that these devices are typically employed when assessing pilot candidates using computerised pilot aptitude tests.
Can I use your software on my iPad?
Yes, you may use our software on your Apple iPad.

Note, also, that you may use activities which incorporate joystick functionality within our software on your iPad, by making use of virtual joysticks which are displayed on screen.
Do I require an internet connection to access your software?
Yes, an internet connection is required to use our software.
What functionality of your software can I use on my smartphone?
You may use all functionality of our preparation software within your smartphone, excluding those activities which require a minimum screen size of 1024 x 768 pixels.

Note: When attempting to access an activity on a device with an insufficient screen size, a courtesy message will be displayed.
What is the recommended minimum screen size for your software?
The recommended minimum screen size for our preparation software is 1024 x 768 pixels, i.e. an Apple iPad in landscape orientation.
How many times can I use each activity?
You may use each activity infinitely until the expiry of your subscription period is reached.
Can I prepare as much as I want?
Yes, you may prepare as much as you want until the expiry of your subscription period is reached.
Is feedback provided about my performance?
Yes, comprehensive feedback is provided regarding your performance in all activities.

To learn more about the performance feedback provided to you, as well as other features of our software, please click here.
Are instructions provided for each activity?
Yes, comprehensive instructions are provided for each activity.

Additionally, Explainer Videos and Visual Walkthroughs are also provided for activities where applicable.

To learn more about the instruction and guidance provided to you, as well as other features of our software, please click here.
How do I know which activities to use for my preparation?
The activities provided within our preparation software are sorted in to suitability for assessment at particular Airlines, Flying Schools, and for Cadet Schemes.

Additionally, activities are also sorted in to suitability for preparation prior to undertaking a specified Aptitude Test and to aid improvement of a particular Skill.

To learn more about the activities provided to you, as well as other features of our software, please click here.
Do I need to use a joystick with your software?
No, you do not need to use a joystick with our software.
Can I use a joystick with your software?
Yes, you can use a joystick with our software, and you may make use of virtual joysticks incorporated in to those activities which utilise an element of hand-to-eye coordination.
How do I use a joystick with your software?
Using a USB joystick within our software is a very straightforward process.

To use a USB joystick within our software, plug your joystick in to your laptop or desktop computer, navigate to and launch an activity which utilises an element of hand-to-eye coordination. Then, select the USB joystick from the drop-down menu contained within the Settings page of the activity.

And that's it! There's nothing to install, and you're ready for take-off immediately!
What joystick(s) do you recommend using with your software?
Practically any USB joystick is suitable for use with our software.

If a customer is looking to purchase a joystick to make the most out of their preparation, we would encourage purchase of a Logitech Extreme 3D Pro joystick.


Benefits & Advantages
How does your software compare to other providers?
Our preparation software is arguably the most comprehensive and cost-effective method of preparation which may be used prior to undertaking a computerised pilot aptitude test, offering unmatchable guidance, support and attention to detail.

To learn more about the unique features of our software, please click here.

Additionally, to learn about our story and how our preparation software has evolved over a period of thirteen years, please click here.
How does using your software aid my preparation for a computerised pilot aptitude test?
Using our preparation software provides pilot candidates, of all experience levels, with the opportunity to familiarise themselves with the methods, mechanisms and environments of assessment using a collection of over one hundred different programs.

The unique features incorporated into our software, such as Explainer Videos, Visual Walkthroughs, a Training Mode and Customisation Mode for an applicable activity, and Predictive Scoring, also help to facilitate in-depth preparation and familiarisation of computerised pilot aptitude tests utilised in pilot assessments at airlines and flying schools.

Additionally, the opportunity to create Custom Preparation Strategies, to establish and achieve Targets, and to analyse performance both Day-by-Day and Hourly, as well as to examine performance feedback using our Strength & Weakness Map, ensures that our software enables comprehensive and considered preparation.

The above, combined with our quick, considered and empathetic one-on-one support, ensures that a customer is well prepared for any and all aspects of their computerised pilot aptitude test.
How do I know which activities to use?
The activities provided within our preparation software are sorted in to suitability for assessment at particular Airlines, Flying Schools, and for Cadet Schemes.

Additionally, activities are also sorted in to suitability for preparation prior to undertaking a specified Aptitude Test and to aid improvement of a particular Skill.

To learn more about the activities provided to you, as well as other features of our software, please click here.
What unique features does your software offer?
Our preparation software offers an assortment of unique features not provided by any other preparation software.

These features include Explainer Videos, Visual Walkthroughs, a Training Mode and Customisation Mode for each activity where applicable, as well as Predictive Scoring, expansive Explanations for theoretical content, the option to create a Custom Preparation Strategy, to establish Targets, to engage with Adaptive Examinations and to view performance feedback both Day-by-Day, Hourly and using our Strength and Weakness Map.

To learn more about the unique features of our software, please click here.
What is a Preparation Strategy, and why is it useful?
A Preparation Strategy is created using the CoPilot Wizard within our software, providing guidance and recommendations tailored to the customer and their assessment.

In particular, each Strategy identifies Focus Activities and Focus Articles beneficial to preparation for a particular assessment and to improving weaknesses that a customer identifies. The CoPilot Wizard also sets Targets automatically for a customer to achieve prior to their assessment date, helping to push their preparation forward and to boost motivation.

To learn about Preparation Strategies, please click here.
What guidance do you provide to help me make the most out of my preparation?
A wealth of guidance is provided within the many features of our software to ensure that a customer may make the most out of their preparation.

This includes such unique features as Explainer Videos, Visual Walkthroughs, as well as Predictive Scoring, expansive Explanations for theoretical content, the option to create a Custom Preparation Strategy, a Guided Tour functionality and the provision of expeditious One-on-One Support across various communication mediums.
Can I watch demonstration videos before engaging with the activities?
Yes, you may watch Explainer Videos for each applicable activity, helping you to gain insight and understanding of each activity.

To learn about Explainer Videos, please click here.
Do you provide comprehensive instructions for your software?
Yes, comprehensive instructions, as well as a searchable User Guide, is made available within our preparation software.

In addition to instruction, Examples are provided, along with Visual Walkthroughs and Explainer Videos.

To learn more about these features of our software, please click here.
Is it possible to undertake a guided tour in the software?
Yes, a Guided Tour function is incorporated in to our preparation software.
Are explanations provided for theoretical questions?
Yes, explanations of considerable breadth and depth are provided for our theoretical questions, and where applicable, accompanied with pictorial examples.
What is the Training Mode functionality and why is it beneficial?
The Training Mode functionality, included in many activities, enables manipulation of the examination environment.

Where Training Mode is used, the customer may modify an activity by increasing or decreasing the Speed, disabling or enabling Tasks, receiving Immediate Feedback and even activating a Cheat Function to reduce difficulty.

To learn more about this feature of our software, please click here.
What is the CoPilot Wizard, and what does it do?
The CoPilot Wizard is that name given to the set of functions which enable the creation of a Custom Preparation Strategy, the Prediction of Future Scores, the automatic setting of Targets, the opportunity to engage with Adaptive Theoretical Exams, and the use of Training Mode.

To learn more about these features of our software, please click here.
When using theoretical content, can I choose to be examined only in particular subject areas?
Yes, when using theoretical content, a customer may engage Customisation Mode.

Use of this mode enables the customer to define the duration, quantity of questions and subject areas presented within an activity.

Additionally, use of CoPilot Mode enables emulation of a relatively new concept known as Computerised Adaptive Testing. When used, this mode adapts the questions presented based on previous performance within the activity currently being undertaken.

To learn more about these features of our software, please click here.
How detailed is the performance feedback provided to me?
The performance feedback provided by our preparation software is arguably the most comprehensive that a customer will find.

Feedback is provided in considerable detail and delivered in a colour-coded, symbolised and easy-to-read format, available as a Day-by-Day or Hourly breakdown, specific to each Activity or Skill, and may also be interpreted within a unique Strength & Weakness Map.

To learn more about these features of our software, please click here.
How do I know how I compare against others?
Performance feedback is provided both using Colour-Coordination and utilising Symbols to permit a customer to understand their performance in relation to their cohort, i.e. other pilot candidates who have engaged with our software and whom may be competing directly with the customer.

Additionally, a Strength & Weakness Map helps the customer to visualise their performance, in relation to others, from a different perspective.

To learn more about these features of our software, please click here.
Why does your software compare my performance against others?
Our preparation software seeks to compare customer performance against their cohort, i.e. other pilot candidates who have engaged with our software and whom may be competing directly with the customer, as this is representative of a method of assessment known as Norm-Referenced Testing.

It is this method of assessment which is typically employed within computerised pilot aptitude testing to gauge the relative performance of an individual and make assumptions about their aptitude.

Therefore, our software seeks to compare customer performance against others with the aim of providing greater context to the customer regarding their performance, much in the same way an administrator of a computerised pilot aptitude test would.
Does your software tell me how much I've improved?
Yes, our preparation software provides considerable detail on your improvement.

Feedback regarding your improvement is symbolised using a coloured Improvement Rate Indicator, displayed within the Strength & Weakness Map, an available option which may be selected when interpreting Day-by-Day performance and displayed within bar graphs throughout the software.

To learn more about this feature of our software, please click here.
Can I set targets to achieve or goals to reach?
Yes, you may set Targets to achieve, or you may use the CoPilot Wizard to establish realistic targets for you to achieve.

To learn more about this feature of our software, please click here.
How does predictive scoring work?
Our preparation software uses Mathematical Regression to anticipate the future score of a customer, which will be achieved after a period of 14 days, if engagement with our software is maintained.

This feature, although no guarantee of customer success, was devised to give each customer greater awareness of their progress and performance in activities.

To learn more about this feature of our software, please click here.



Do you have more questions about our preparation software?


Contact Us