Refund Policy

We’re eager to ensure that all clients benefit from our Software, and typically seek to work closely and efficaciously with clients to resolve any issues that may occur during the period in which they use our Software.

This Software is provided as an SaaS (Software-as-a-Service), and thus it is our legal obligation to ensure that it is provided with reasonable care and skill.

Efforts are made to ensure that the Software provided to a client is up-to-date, is sufficiently beneficial to the client and is sufficiently functional on those devices on which the Software is to be used by the client.

If a client becomes unhappy with their purchase of our Software, we would advise them to speak with us as soon as possible. A client may communicate with us by emailing us at [email protected].

In many instances, we will attempt to remedy the issue that the client is experiencing or to provide further guidance on how to make the most out of our Software, however, if the issue is not able to be remedied, the client may be offered a partial or full refund, subject to their circumstances. Any determination of the provision of a partial or full refund, where may be applicable, is at the sole discretion of PilotAptitudeTest.com.

It is the responsibility of the client to communicate any concerns or faults with the Software as soon as possible. Failure to communicate any concerns or faults in good time may invalidate any rights that the client may have arising from the clauses set out in this policy.

Where applicable, the clauses set out in this Refund Policy may be superseded by those clauses set out in our Terms & Conditions.